Get an expert opinion about how to solve a specific problem

Hit a roadblock in your implementation strategy? The Heroku Customer Solutions Architect (CSA) team will work with you to understand your challenges, align with your goals, and address any constraints. Your customized plan with actionable solutions will help you move forward confidently.

Is this Session For You?

You're Facing Challenges and Need a Clear Path Forward

This session helps you navigate obstacles in your implementation strategy. Then, you can deploy your application to production sooner and with fewer problems.

You Want Implementation Guidance from Heroku Experts

Your CSA brings a wealth of Heroku platform knowledge and experience working with customers like you. They'll share ways others have navigated similar challenges and possible solutions or workarounds that can help.

You Have a Premier or Signature Success Plan

Heroku Success Plans include access to this Expert Coaching Session. If you do not have a Success Plan, please talk to your Salesforce account executive for information.

Here's How It Works.

A CSA works with your team to understand your experience with Heroku, technical challenges, and business goals.

The Solution Proposal session results in a CSA-researched report outlining possible solutions specific to your goals and architecture.

1 Discovery

Solution Proposal Session Preparation

  • Connect with stakeholders who will join your coaching session.
  • Estimated time investment is 2-4 hours.
2 Analysis

CSA Assessment Completion

  • Schedule a one-hour call with your CSA.
  • Talk through your team's goals and specific challenges you're facing.
  • Work with your CSA as they research and prepare your Solution Proposal report.
3 Outcomes

Expert Coaching Session Impact

  • Review your Solution Proposal report, which your CSA will deliver to you within 1-3 weeks after the discovery call.
  • Message your CSA or schedule follow-up calls for ongoing guidance.

30%

Return on Investment

For Heroku Premier Success customers

To schedule an Expert Coaching session, please open a ticket on your Heroku Dashboard with the Customer Solutions Architect (CSA) Team.