Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
Login Required
Heroku Support
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit.
Basic support is included for all Heroku customers. It includes access to documentation, Trailhead, Trailblazer communities, and our help portal to file tickets. See the Support Policy for full details.
Basic Support |
Standard Support |
Premier Support |
Signature Support |
|
Value Orchestration | ||||
Technical Account Manager | ||||
Technical Health | ||||
Architecture Design Review | ||||
Key Event Management | ||||
Health Checks and Recommendations | ||||
Heroku Data Services | Postgres & Connect Tuning; Dataset Import/Export | |||
Product Adoption | ||||
Personalized 1-to-1 Onboarding Workshops | ||||
Private and Shield Spaces Management | Onboarding and Orientation | Compliance Guidance | ||
Customer Expertise | ||||
Planning for Change and Organizational Best Practices | Self-serve Resources | Self-serve Resources | Expert-led Coaching Programs | Expert-led Coaching Programs |
Trailhead Academy Public Classes and Bulk Certification Discounts | 25% | 35% | ||
Office Hours (Ask an Expert) | ||||
Trailblazer Community | ||||
Trailhead | ||||
Salesforce Help | ||||
Issue Resolution | ||||
Technical Support | 12x5 Online case submission, Response: best effort | 12x5 Online case submission, Response: 2 days during local business hours | Access 24/7/365, Response: 1 hour for business-stopping issues, Online case submission through email and phone, Application Deployment Support | Access 24/7/365 and 911#, Response: 15- and 30-minute updates for business-stopping issues, Highest level of support expertise and highest touch resolution, Application Deployment Support |
Get help now | Contact sales for Heroku Enterprise support |
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Additional Support for Heroku Enterprise
Heroku Enterprise customers have access to a range of Salesforce Success Plans that are designed to help you achieve faster success, increase productivity, and maximize ROI.
Heroku Expert Coaching Sessions
-
Onboarding & Implementation Strategy
Clear obstacles for faster, better development on Heroku.
More on the Onboarding & Implementation session -
Technical Discovery
Uncover relevant use cases for your existing Heroku investment.
More on the Technical Discovery session -
Solution Proposal
Get expert advice on how to implement a specific solution on Heroku.
More on the Solution Proposal session -
Plan for Application Scaling
Verify that your production environment will handle a production-sized load.
More on the App Scaling session -
Application Performance Assessment
Discover bottlenecks that may be limiting your app’s performance.
More on the App Performance session -
Baseline Postgres Assessment
Understand your Heroku Postgres usage, performance, and key metrics.
More on the Baseline Postgres session -
Operational Review
Fully realize your Heroku investment and take advantage of platform features.
More on the Operational Review session
Qualified Heroku customers may open a ticket with the Customer Solution Architects (CSA) team to schedule a session.